Support and Availability
Unless a signed agreement provides a specific service level agreement, support and availability are provided on a commercially reasonable basis and may vary by plan.
Last updated 13 August 2026
Getting support
MorpheusOS provides support through contact@morpheusos.ai and any support channels stated in your plan or signed agreement.
Availability and service levels
Unless a signed agreement provides a specific service level agreement, support response times, maintenance windows, uptime targets, credits and escalation processes are provided on a commercially reasonable basis and may vary by plan.
Planned maintenance, emergency maintenance, third-party outages, customer systems, connected applications, model-provider issues, force majeure events and customer-side configuration issues may be excluded from availability calculations.